AI-Native CRM for the Customer Service Value Chain
AI-Native CRM for the Customer Service Value Chain
Connecting data, operations, and experiences to reduce costs, boost speed, and accelerate growth
Connecting data, operations, and experiences to reduce costs, boost speed, and accelerate growth
Let’s explore how Connected can meet your business goals.
Let’s explore how Connected can meet your business goals.
Focus
Connected addresses the root causes driving the high costs of customer service solutions
Break Silos
Unify customer data across relationships and services
Break Silos
Unify customer data across relationships and services
Bridge Gaps
Connect teams and workflows seamlessly
Bridge Gaps
Connect teams and workflows seamlessly
Unlock Insights
Replace fragmented solutions with integrated intelligence
Unlock Insights
Replace fragmented solutions with integrated intelligence
Increased Speed
Link information across customers, products, and services
Increased Speed
Link information across customers, products, and services
Reduced Cost
Streamline operations for agents, customers, and systems
Operational Efficiency
Streamline operations for agents, customers, and systems
Scale Growth
Launch purpose built applications with ease
Scale Growth
Launch purpose built applications with ease
Frameworks
Connected provides the foundations for scalable, AI-driven customer service
Generative AI
Build industry-specific service applications faster
Generative AI
Build industry-specific service applications faster
Agentic AI
Automate decisioning and drive operational agility
Agentic AI
Automate decisioning and drive operational agility
Recommendation AI
Continuously improve outcomes with adaptive intelligence
Recommendation AI
Continuously improve outcomes with adaptive intelligence
Values
Connected empowers businesses to deliver service that is consistent, transparent, and trusted
Empathy
Deliver meaningful experiences in every interaction
Empathy
Deliver meaningful experiences in every interaction
Transparency
Ensure visibility across all processes
Transparency
Ensure visibility across all processes
Trust
Safeguard data security and integrity in every exchange
Trust
Safeguard data security and integrity in every exchange
Platform
An AI-native platform purpose built for agility across the customer service value chain.
Focus
Connected addresses the root causes driving the high costs of customer service solutions
Break Silos
Unify customer data across relationships and services
Bridge Gaps
Connect teams and workflows seamlessly
Unlock Insights
Replace fragmented solutions with integrated intelligence
Outcomes
Connected delivers greater speed and scale at lower cost
Information Centricity
Link information across customers, products, and services
Operational Efficiency
Streamline operations for agents, customers, and systems
Scale Growth
Launch purpose built applications with ease
Frameworks
Connected provides the foundations for scalable, AI-driven customer service
Generative AI
Build industry-specific service applications faster
Agentic AI
Automate decisioning and drive operational agility
Recommendation AI
Continuously improve outcomes with adaptive intelligence
Learn More ->
Values
Connected empowers businesses to deliver service that is consistent, transparent, and trusted
Empathy
Deliver meaningful experiences in every interaction
Transparency
Ensure visibility across all processes
Trust
Safeguard data security and integrity in every exchange
Learn More ->
Platform
Learn More ->
An AI-native platform purpose built for agility across the customer service value chain.
